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Ken from the United States sent a message to us, he wants to find a large medical tube manufacturer. Because the lead time of previous supplier can’t meet the customer’s requirement, 20,000medical tube cleaning brusheswere produced in 30 days and delay for 10 days. As a result, Ken paid an additional fee for delay in delivery to his customers and the order volume was also decreasing.

Our gold sales engineer responded promptly after receiving Ken’s mail after 1 minute, Ken needed to find a large medical tube manufacturer because it needed to produce 80,000 medical tube cleaning brushes within 35 days. Although Ken found many other suppliers, he was worried about the lead time delay due to insufficient capacity after seeing the situation of the supplier. After learning about Ken’s demands and the specifications of the products, our gold sales engineers held an internal meeting to ensure we had sufficient raw materials and ensure that 3 machines would produce for Ken every day, then we would only take 30 days, which was shorter than the customer expected. In the last 5 days, we took pictures of the factory and workshops to Ken. Ken was very satisfied and agreed to visit. After 10 days, we took Ken to visit the workshop and showed our production capacity.

Ken said: “You are the big medical tube cleaning brushes manufacturer I am looking for. The order of 80,000 medical tube cleaning brushes will place to your company.” Ken paid the deposit in the same day and paid the payment after returning USA.